Question 1

Are you offering services online or in-person?

Accepted Answer

I am currently only providing services using the secure videoconferencing platforms Zoom.  It is a securely encrypted software that meets Canadian (PHIPA & PIPEDA) standards for protecting privacy of health-related information.  
 
Most clients tell me they find video counselling to be just as effective as in person sessions but with the added convenience of not commuting to appointments. It also allows me to work with clients across British Columbia.

Question 2

What are your counselling credentials?

Accepted Answer

I am a Registered Clinical Social Worker (RCSW) with the BC College of Social Workers (#10218) and a Registered Clinical Counsellor (RCC) with the BC Association of Clinical Counsellors (#17921).  I have a Master of Social Work Degree (MSW) from Dalhousie University.
 
I also completed a Clinical Addictions Fellowship with the BC Centre on Substance Use and a post-graduate certificate in Palliative Care with Lakehead University.
 
Previous to my social work education, I obtained a Bachelor of Arts degree in English Literature.

Question 3

Will my benefits cover counselling with you?

Accepted Answer

Many extended health benefit plans cover counselling provided by Registered Social Workers (RSW) and/or Registered Clinical Counsellor (RCC).  I hold both registrations.
 
Check the details of your individual plan with your HR department or extended health carrier to be sure.  It’s also good to know what your yearly maximum is, so that you can plan accordingly.
 
Clients pay me directly and I issue an official receipt that they submit to their insurance, either by mail or online.

Question 4

What is your cancellation policy?

Accepted Answer

Please contact me by phone or email to change your appointment with at least 24 hours’ notice if you are unable to attend your scheduled appointment.
 
Missed sessions are billed at the full cost of the scheduled appointment.  Please note that fees for missed sessions are not typically covered by extended health benefits plans.

Question 5

Is what I tell you confidential?

Accepted Answer

Yes. This covers your identity, what you share with me and your attendance and status as a client.
 
There are some exceptions to confidentiality that I must act on legally if they arise:
- Known or suspected harm to a child or older adult
- When a client has expressed a plan to harm themselves or someone else
- If counselling records are subpoenaed by the court

Question 6

How much counselling will I need?

Accepted Answer

We can do therapy as long as it's working for you.  I see myself as a long-term resource to my clients whenever they are needing a safe and compassionate space to explore the challenges that life throws at them.

Starting out, I suggest that you schedule sessions either weekly or every two weeks for the first 6-8 sessions.  This allows us to maintain momentum and have maximum impact.  After that, we will reassess and consider spacing out sessions less frequently.  We will continue to assess this as we go along.